Customer Service & Admin Assistant

About the role

Eveenty is seeking a Customer Service & Admin Assistant to be the first point of contact for customers while supporting internal operations. The role combines phone and email support, calendar management and research of potential theatre venues for upcoming events.

Key responsibilities

• Answer incoming calls and respond to customer inquiries professionally and promptly.
• Reply to emails regarding orders, ticketing, refunds and general questions.
• Escalate complex issues to the appropriate team member.
• Maintain accurate records of interactions in the CRM/helpdesk system.
• Manage calendars, schedule meetings and handle general correspondence.
• Assist with data entry, documentation and internal record‑keeping.
• Research and identify potential theatre venues, gathering capacity, availability, location, contact information and pricing.
• Keep an up‑to‑date database of researched venues.

Required profile

• 2–3 years of experience in customer service, administrative support or a similar role.
• Strong command of written and spoken English.
• Excellent communication and organizational skills.
• Detail‑oriented and able to work independently on research tasks.

Required skills

• Proficiency with Gmail/Outlook.
• Experience using Google Workspace.
• Familiarity with CRM/helpdesk platforms such as Zendesk or Freshdesk.