Customer Service Agent – Fleet Services

About the role

We are looking for a Customer Service Agent to join Sixt’s fleet services team. You will be the first point of contact for customers during vehicle check‑in and check‑out, ensuring a smooth and satisfying rental experience.

Key responsibilities

• Greet customers and maintain professional relationships throughout their rental journey.
• Handle customer queries, concerns, and ensure all personal belongings are returned.
• Perform daily fleet inventory and inspect vehicles before check‑out and after check‑in.
• Assist fleet specialists in preparing new vehicles for rent, including key handling, documentation, tagging, and transaction entry in rental software.
• Support vehicle disposal processes by completing condition reports and coordinating repairs.
• Promote additional rental services and manage incident reporting for accidents, damages, or technical defects.
• Carry out other duties as assigned to meet business needs.

Required profile

• Bachelor’s degree.
• 0–3 years of experience, preferably in a service‑oriented environment.
• Strong attention to detail, operational skills and ability to multitask.
• Excellent written and spoken English and Arabic.

Required skills

• Basic knowledge of MS Office applications.