Customer Service Agent (Remote, A‑player)

About the role

Backbone Customer Service is looking for a high‑performance Customer Service Agent to provide top‑tier support for eCommerce and dropshipping brands on Shopify. This fully remote position is ideal for candidates who thrive in a results‑driven environment and take ownership of their work.

Key responsibilities

• Handle customer tickets professionally and efficiently.
• Resolve issues directly rather than escalating them.
• Communicate clearly and consistently with customers and internal teams.
• Work within a virtual office, staying active during scheduled hours.
• Meet and exceed KPIs, continuously improving performance.

Required profile

• Fluent in Dutch (mandatory).
• Strong background in customer service.
• A‑player mindset with reliability, proactivity, and coachability.
• Comfortable working independently in a virtual office.
• Excellent written communication and problem‑solving abilities.
• Serious focus on performance and personal growth.

Required skills

• Shopify

What we offer

• Base salary €5/hour during a 3‑month training period, then €6/hour.
• Performance bonus up to 20% of monthly earnings based on ticket volume and SLA metrics.
• Unlimited leave days (must be requested 2 months in advance).
• 100% remote work with the opportunity to build up to full‑time hours after onboarding.