Customer Service & Distribution Planner

About the role

The Customer Service & Distribution Planner ensures the highest service level for our customers by managing the entire order‑to‑delivery process. Acting as the single point of contact for internal and external queries, the role supports seamless operations across the Middle East market.

Key responsibilities

• Collect, create and maintain SOPs, assortment data and customer master data in SAP.
• Process orders promptly, coordinate stock availability with the Supply & Demand team, and provide order status transparency to customers.
• Work with logistics providers on pick‑&‑pack, loading, delivery, and value‑added services, ensuring required documentation for cross‑border shipments.
• Monitor deliveries, obtain proof of delivery, and hold logistics partners accountable to KPIs.
• Acknowledge and investigate claims from receipt to resolution, supporting the QA team as needed.
• Develop strong relationships with partners’ distribution, warehouse and transport personnel to understand daily requirements and improve supply chain efficiency.
• Prepare monthly service‑level reports, weekly sales progress updates, and other logistics KPI reports.

Required profile

• Bachelor’s degree, preferably in Engineering or Supply Chain.
• 1–2 years of supply‑chain experience (customer service, supply‑chain analyst, etc.).
• Excellent verbal and written communication skills in English.

Required skills

• SAP (customer master data and order processing).