Customer Service & Distribution Planner – Middle East

About the role

The Customer Service & Distribution Planner will ensure the highest service level for Beiersdorf’s brands across the Middle East, managing the end‑to‑end order‑to‑delivery process. Acting as the single point of contact for internal and external queries, the role supports seamless coordination between sales, supply, logistics and customers.

Key responsibilities

• Process sales orders, maintain SOPs and master data in SAP.
• Coordinate stock availability with the Supply & Demand team.
• Provide order status transparency and manage pick‑&‑pack, loading and delivery with logistics partners.
• Handle logistical value‑added services and ensure required documentation for cross‑border shipments.
• Monitor deliveries, obtain proof of delivery and enforce logistics KPIs.
• Investigate and resolve claims from receipt to resolution, supporting QA when needed.
• Develop relationships with customers, distribution centres and transport personnel to understand daily requirements.
• Identify root causes of issues and implement process improvements for supply‑chain optimisation.
• Prepare monthly service‑level reports, weekly sales updates and other logistics KPI reports.

Required profile

• Bachelor’s degree, preferably in Engineering or Supply Chain.
• 1‑2 years of experience in supply‑chain functions such as customer service or analysis.
• Strong verbal and written communication skills in English.

Required skills

• SAP (customer master data and order processing)