Customer Service & Recruitment Associate – Arabic & English

About the role

As a Customer Service & Recruitment Associate you will be the first point of contact for corporate clients and employers partnering with Capital Placement. You will manage client relationships, coordinate recruitment programmes and ensure smooth delivery of talent initiatives across the region.

Key responsibilities

• Serve as primary contact for corporate clients via phone, email and chat in both Arabic and English.
• Conduct consultations to understand hiring goals and recommend appropriate programme structures.
• Support end‑to‑end delivery of recruitment and talent programmes, from onboarding to completion.
• Manage a high volume of client accounts across multiple programmes while maintaining accurate records.
• Conduct interviews and briefings using Rena, the in‑house AI interviewer.
• Analyse client and programme data, surface insights and share recommendations.
• Leverage AI tools to improve client experience and streamline internal workflows.
• Take ownership of issues and resolve them with sound judgement and creative problem‑solving.

Required profile

• Available full‑time; not compatible with studies, another job or freelance work.
• Fluent in Arabic and English, both written and spoken.
• Comfortable managing corporate client relationships and working with employer stakeholders across the region.
• Strong communicator with a client‑first mindset.
• Organised, detail‑oriented and able to juggle multiple programmes simultaneously.
• Calm under pressure in a fast‑paced environment.
• Proactive problem‑solver who takes ownership of outcomes.
• Curious about AI and automation and eager to use them daily.
• Experience in recruitment, B2B sales, client success or programme coordination is a plus.
• Having lived or studied abroad is a bonus.

Required skills

What we offer

• Salary £400–£500 per month (GBP‑pegged).
• MacBook, private health insurance, 28 days holiday plus quarterly wellness days.
• UberEats budget, learning budget and work‑from‑home setup budget.
• Annual company getaways (e.g., Thailand, Vietnam, Sri Lanka).