Customer Service Representative

About the role

We are looking for a Customer Service Representative to join our travel-focused support team. You will handle inbound and outbound calls, providing accurate travel‑related information while maintaining high service standards.

Key responsibilities

• Answer inbound customer calls, meeting departmental KPIs and performance standards.
• Provide accurate, professional guidance on travel inquiries and apply company policies.
• Resolve customer issues independently, escalating only when necessary.
• Document every interaction with clear, detailed notes.
• Achieve schedule adherence and productivity targets set by the client.
• Conduct outbound follow‑up calls to resolve outstanding issues or provide updates.
• Navigate multiple systems and applications efficiently during calls.

Required profile

• Bachelor's degree or equivalent qualification; high school graduates or university dropouts with at least one year since leaving university are also eligible.
• English proficiency at B1+ level, both written and spoken.
• Previous experience using Global Distribution Systems (GDS) or working in a travel agency is required.

Required skills

• Global Distribution Systems (GDS)