Customer Service Representative

About the role

The Customer Service Representative will be the primary point of contact for our customers, delivering friendly and efficient support across multiple channels. You will help turn everyday interactions into positive experiences that build loyalty and advocacy. You will work closely with sales, logistics and product teams to ensure timely resolutions, requiring a proactive mindset and the ability to handle a high volume of interactions while maintaining quality.

Key responsibilities

• Respond to customer inquiries via phone, email and live chat.
• Provide accurate information on product features, pricing, and availability.
• Collaborate with internal teams to resolve issues and fulfill customer needs.
• Enter and update customer data in various platforms ensuring high data quality.
• Document interactions and outcomes in the CRM system.
• Follow up with customers to confirm issue resolution.

Required profile

• Excellent phone etiquette with strong verbal and written communication skills.
• Professional interpersonal abilities and a customer‑focused attitude.
• Ability to multitask, stay organized and prioritize workload effectively.
• Demonstrated ability to work in a fast‑paced environment.
• Strong problem‑solving skills.

Required skills