Customer Service Specialist – French Speakers (Nespresso)

About the role

Join Nestlé Business Solutions as a Customer Service Specialist supporting the premium Nespresso brand. You will interact with French‑speaking customers in Cairo, delivering high‑quality assistance across multiple channels.

Key responsibilities

• Handle inbound and outbound communications via voice, email, and chat for both B2C and B2B customers.
• Identify customer needs quickly and provide tailored solutions to ensure satisfaction.
• Prioritize first‑contact resolution and manage complaints with empathy, turning feedback into service improvements.
• Advise customers on Nespresso products and services, highlighting benefits and encouraging informed decisions.
• Maintain accurate records of interactions and follow up as needed.

Required profile

• 0‑2 years of experience in customer‑engagement or call‑center services.
• Fluent in French at C1 level (both spoken and written).
• Strong interpersonal and communication abilities.
• Positive attitude, eagerness to learn, and ability to work collaboratively.
• Excellent organizational and multitasking skills in a fast‑paced environment.

Required skills

• Proficiency with Microsoft Office suite (Outlook, PowerPoint, Excel).