Customer Support – Fluent Saudi Arabic (Remote)

About the role

WAJJAD is seeking a full‑time remote Customer Support professional to assist clients using its B2B digital platforms. The role focuses on delivering high‑quality assistance, troubleshooting technical issues, and guiding users through platform features.

Key responsibilities

• Respond to customer inquiries across multiple channels (email, chat, phone).
• Troubleshoot and replicate technical problems, providing clear step‑by‑step solutions.
• Document support cases in the ticketing system and ensure timely follow‑up.
• Escalate complex issues to technical teams and track resolution progress.
• Collect and relay user feedback to product and operations teams.
• Contribute to knowledge‑base articles and help improve support processes.

Required profile

• Proven experience in customer support with a strong focus on customer satisfaction.
• Excellent interpersonal skills, including active listening, empathy, and professional communication.
• Ability to work remotely with distributed teams using digital collaboration tools.
• Relevant diploma or degree in business, IT, or a related field, or equivalent professional experience.

Required skills

• Basic technical troubleshooting and issue replication.
• Familiarity with B2B or SaaS platform support.
• Proficiency in written and spoken English; Arabic language skills are a plus.