D2AS Outreach Specialist – Customer Success & Outreach

About the role

The D2AS Outreach Specialist supports Amazon devices and large‑scale digital offerings by proactively contacting customers who have expressed issues through reviews or support interactions. The role focuses on rebuilding trust, identifying systemic problems, and feeding actionable insights back to product and support teams.

Key responsibilities

• Reach out to customers who left negative reviews or reported poor experiences to provide troubleshooting and gather feedback.
• Identify, document, and escalate emerging or trending product issues discovered in reviews or contacts.
• Compile customer feedback and product insights to drive improvements in products, support strategies, and operational processes.
• Support pre‑ and post‑launch activities by analyzing contacts, troubleshooting workflows, and updating CS Assistant content, Help content, ASTRO paths, and training modules.
• Collaborate effectively with internal and external teams to ensure consistent communication and execution.

Required profile

• Fluent in speaking, reading, and writing French.
• At least 1 year of customer service experience.
• Preferred: 6+ months of experience in Amazon Business or other Amazon customer service roles.

Required skills

What we offer

• Opportunity to influence product development and support strategies for Amazon devices.
• Inclusive culture that supports accommodations for candidates with disabilities.