Dark Store Manager – Port Said

About the role

The Fulfillment Point Manager leads the day‑to‑day operations of a dark store in Port Said, ensuring that orders are processed, packed and shipped accurately and on time. This role works closely with Customer Service and the Dark Store & Last Mile Operations Manager to maintain high service standards and a safe working environment.

Key responsibilities

• Oversee all on‑site fulfillment activities, guaranteeing timely and accurate order processing.
• Prevent product damage, shrinkage, accidents and occupational hazards.
• Monitor inventory flow through the stock management system and ensure data integrity.
• Maintain a clean, organized and safe workplace.
• Develop and update standard operating procedures (SOPs) for fulfillment processes.
• Analyse current operations and propose improvements.
• Address and resolve customer issues promptly to uphold service quality.

Required profile

• Bachelor’s degree.
• Proficiency with warehouse software packages and Microsoft Office.
• Strong analytical thinking and problem‑solving abilities.
• High attention to detail and ability to work on shift schedules.
• Excellent command of English.
• Leadership skills for managing multifunctional teams and handling conflicts.

Required skills

• Warehouse management software.
• Microsoft Office (Excel, Word, PowerPoint).