Duty Manager - Front Office

About the role

A full-time Duty Manager position at the Rixos Radamis hotel in Sharm El Sheikh, within the Front Office function. The role covers VIP guest service, front office operations and coordination with other departments.

Key responsibilities

• Check the cleanliness of the lobby and public areas, and ensure lights and front office staff are neat and behave in an orderly manner.
• Greet VIP guests and perform special VIP services as directed by the Front Office Manager.
• Check registration cards of arriving guests and ensure they are completed by Guest Relations Officers or the guests; assist VIP arrivals and departures when Guest Relations Officers are absent.
• Assist in sending guest messages or faxes and give the Night Reception instructions during high occupancy periods about walk-in guests and rooms released due to no-shows.
• Handle room lock problems, prepare for VIP arrivals, escort guests to their rooms and coordinate with all departments to keep front office functions running smoothly.
• Operate the front office computer system to help attendants, check group room availability and ensure the switchboard makes the right wake-up calls.
• Handle guest complaints and report them in the Assistant Manager's log book.
• Assist reception, business centre, cashier, concierge and bell captain when they are busy.
• Carry out quality management and food safety management system responsibilities, and follow environmental protection, energy saving and waste reduction measures.
• Perform other duties assigned by managers and hotel management.

Required profile

• Bachelor's degree.
• At least 5 years of industry experience after theoretical education.
• Sufficient English and Arabic to communicate with guests and employees.
• Advanced theoretical and practical knowledge.
• Command of guest profiles.

Required skills

• MS Office applications.
• Front office operating programmes such as Fidelio and Opera.
• Comprehensive technical knowledge of methods, techniques, equipment and processes in the field.