Rooms Training Manager

About the role

The Rooms Training Manager at the Rixos Radamis hotel in Sharm El Sheikh designs and delivers structured training for the Rooms department, aligning it with brand standards, operational priorities and commercial goals. The role covers training delivery, coaching, compliance, content development and reporting.

Key responsibilities

• Design and run training programmes covering onboarding, service standards, product knowledge, systems usage and guest experience, using on-the-job training, classroom sessions and coaching
• Improve guest satisfaction, service quality and upselling performance, and analyse operations to spot skill gaps
• Support leadership in departmental performance, coach team members and supervisors, and build learning pathways for future leaders
• Identify high-potential talent and support succession planning with People Development and People & Culture
• Ensure compliance with hygiene, grooming and service standards, local regulations and brand audit standards, and deliver mandatory training
• Develop and maintain training materials, SOPs, manuals and checklists, and use blended learning and digital tools where possible
• Track training metrics, measure effectiveness against guest feedback and operational KPIs, and prepare monthly training reports

Required profile

• Diploma or degree in Hospitality Management, Learning & Development or a related field
• Minimum 5-7 years' experience in hotel Rooms operations and/or Learning & Development
• Proven experience delivering training in a hospitality setting
• Strong understanding of service standards, guest experience and Rooms operations
• Professional level of English; additional languages are a plus

Required skills

• Excellent communication, coaching, mentoring and facilitation skills
• Analytical mindset and attention to detail
• Proficiency in MS Office; familiarity with learning management systems (LMS) is an advantage