Employee Benefits Supervisor

About the role

We are seeking an Employee Benefits Supervisor to lead our benefits team within the payroll department. You will ensure accurate medical insurance records, manage provider relationships, and deliver high‑quality service while maintaining operational efficiency.

Key responsibilities

• Lead and monitor daily performance of Benefits Specialists, balancing workloads and meeting service timelines.
• Supervise monthly compilation and validation of employee medical insurance data, including additions, deletions, and plan upgrades.
• Conduct periodic audits to prevent data discrepancies and ensure accuracy.
• Coordinate with TPAs and brokers to facilitate approvals, resolve escalated cases, and handle urgent network requests.
• Follow up on chronic disease approvals, exceptional medical cases, and service escalations.
• Review provider invoices and employee reimbursement claims before final billing approval.
• Oversee issuance and distribution of medical cards for newly onboarded employees.
• Respond to client inquiries regarding coverage, eligibility, and policy guidelines.
• Monitor operational performance metrics and recommend process improvements.
• Maintain effective communication with internal stakeholders, clients, insurance providers, and brokers.

Required profile

• Minimum 4 years of experience in HR Benefits or Medical Insurance Administration.
• Medical or healthcare background (Doctor, Pharmacist, or related field).
• 1–2 years of supervisory experience within an HR outsourcing agency, TPA, or brokerage firm.
• Strong knowledge of the Egyptian corporate healthcare market, network tiers, and medical approval procedures.
• Proven ability to manage a team and track operational performance metrics.
• Excellent problem‑solving, corporate communication, and B2B client handling skills.

Required skills

• High proficiency in Microsoft Excel for manipulating and auditing large employee databases.