Export Sales Specialist - English Account

About the role

The Export Sales Specialist will be the primary contact for English‑speaking international clients, driving sales and ensuring smooth order execution. You will work closely with the Export Manager and cross‑functional teams to deliver high‑quality service and grow the company's overseas business.

Key responsibilities

• Build and maintain strong relationships with assigned international customers, acting as their day‑to‑day point of contact.
• Prepare, negotiate and follow up on technical and commercial quotations and orders in coordination with the Export Manager.
• Coordinate export order execution with Production, Quality, Shipping and Finance to guarantee timely delivery.
• Identify growth opportunities within existing accounts and support the acquisition of new international business.
• Maintain an accurate sales pipeline, provide regular account updates, forecasts and performance reports.
• Handle customer inquiries, complaints and operational issues, ensuring prompt internal resolution.
• Track customer payments and overdue receivables together with Finance.
• Conduct market and competitor research to uncover trends and opportunities.
• Support participation in international exhibitions and follow up on generated leads.
• Maintain up‑to‑date records of customers, quotations, contracts, orders and export documentation.
• Monitor shipments with the Shipping department, providing customers with status updates and addressing delivery issues.

Required profile

• Bachelor’s degree in Business Administration, Marketing, International Business or a related field.
• 3–5 years of experience in export sales, key account management or a similar B2B role.
• Previous experience in manufacturing, printing, packaging, pharmaceutical, food, FMCG or related industries is a plus.
• Excellent written and spoken English with strong business communication skills.
• Proven negotiation and customer relationship management abilities.
• Good understanding of the export sales cycle, international trade practices and Incoterms.
• Strong coordination, problem‑solving and multi‑tasking capabilities.
• Result‑oriented mindset with solid commercial awareness.

Required skills

• Export Documentation
• CRM Systems
• PowerPoint
• Shipping Procedures
• Incoterms
• Microsoft Office
• Excel