French Sales Team Leader

About the role

TTEC is looking for a French‑speaking Sales Team Leader to join its customer experience hub in Cairo. In this position you will guide a team of associates, ensuring they deliver high‑quality service while meeting performance targets.

Key responsibilities

• Lead, mentor and coach a French‑speaking sales team, addressing daily questions, issues and escalations.
• Monitor attendance, manage absences and ensure compliance with quality standards.
• Coordinate training on new products, services and processes.
• Motivate the team to achieve client and company goals and support career development.
• Maintain accurate reporting and provide constructive feedback.

Required profile

• Fluent French language skills.
• Experience in coaching, quality assurance or team leadership.
• Associate degree, technical school qualification or equivalent work experience.
• Strong performance‑driven mindset and customer‑focused attitude.

Required skills

What we offer

• Supportive and inclusive leadership.
• Opportunities for career growth and continuous learning.
• Competitive compensation, performance bonuses and benefits.