French Speaking Customer Service Representative

About the role

InteLogix is seeking a bilingual French Speaker to join its on‑site customer service team in Qesm 3rd New Cairo. The representative will handle both inbound and outbound interactions in French and English, delivering accurate information and timely resolutions while upholding the company’s high service standards.

Key responsibilities

• Answer and initiate phone calls, emails, and chat messages from customers in French and English.
• Provide product or service information, troubleshoot issues, and resolve complaints efficiently.
• Document each interaction accurately in the CRM system following established procedures.
• Escalate complex cases to supervisors or specialized teams as required.
• Monitor performance metrics, adhere to quality standards, and contribute ideas for process improvement.

Required profile

• Fluent spoken and written French with good English communication skills.
• Strong customer‑service orientation, including active listening and empathy.
• Ability to work on‑site in New Cairo and adapt to shift schedules.
• High school diploma or equivalent; higher education in business, languages, or related fields is a plus.
• Previous experience in a call‑center or customer‑service environment is preferred but not mandatory.

Required skills

• Familiarity with CRM systems.
• Experience using call‑center tools.
• Proficiency with standard office software.