French‑Speaking Customer Service Representative

About the role

Raya CX is seeking French‑speaking customer service professionals to join its on‑site team in 6 October City. In this full‑time position you will handle inbound inquiries via phone, email and chat, delivering accurate information and timely resolutions while upholding the company’s quality standards.

Key responsibilities

• Respond to French‑language customer questions across phone, email and chat channels.
• Provide accurate product and service information, troubleshoot issues, and resolve complaints.
• Document each interaction in the CRM system and follow established procedures.
• Escalate complex cases to supervisors and share feedback on recurring problems.
• Maintain adherence to service‑level agreements, quality, and confidentiality guidelines.

Required profile

• Strong spoken and written French; good command of English for internal communication.
• High school diploma or equivalent; post‑secondary education in business, communication or related fields is a plus.
• Previous experience in contact‑center, BPO or customer‑support environments is advantageous.
• Excellent listening, empathy and problem‑solving abilities.
• Ability to work on‑site in Qesm 2, 6 October City and follow shift schedules.

Required skills

• Proficiency with CRM systems.
• Familiarity with ticketing tools.
• Basic troubleshooting of online services and applications.