Front Desk Officer – Heliopolis University

About the role

The Front Desk Officer at Heliopolis University will be the first point of contact for visitors, students, and staff. Working full‑time on‑site in Cairo, you will ensure a welcoming atmosphere while supporting the daily administrative flow of the university.

Key responsibilities

• Greet and direct visitors, students, and staff in a courteous manner.
• Answer, screen, and route incoming telephone calls.
• Maintain the reception and waiting areas, ensuring they are tidy and presentable.
• Manage appointment schedules and coordinate with university departments.
• Handle routine office tasks such as mail distribution, filing, and basic record keeping.
• Maintain visitor logs, access records, and provide accurate information about services, procedures, and events.

Required profile

• Strong interpersonal and communication skills in both English and Arabic.
• Professional customer‑service attitude with problem‑solving abilities.
• Ability to multitask, work under pressure, and pay attention to detail.
• Full‑time availability on‑site in a busy environment.
• Previous experience in a front‑desk, receptionist, or administrative support role, preferably within an educational setting.

Required skills

• Proficiency with MS Office or similar productivity tools.
• Familiarity with standard office equipment (telephone, printer, copier, scanner).