Guest Relations Agent

About the role

The Guest Relations Agent ensures every guest enjoys a comfortable and memorable stay by delivering personalized service and handling any issues promptly. This role is essential for boosting guest satisfaction, loyalty, and the overall success of the historic luxury hotel.

Key responsibilities

• Review arrival lists to identify and prepare for VIP guests.
• Personally greet VIP guests and act as their primary point of contact throughout their stay.
• Provide accurate information about hotel services, amenities, and local attractions.
• Log all guest interactions using CRM software or a logbook to maintain service continuity.
• Demonstrate empathy and problem‑solving skills when handling guest complaints or concerns.

Required profile

• 2–3 years of experience in a similar hospitality role.
• Bachelor’s degree in Tourism, Hotel Management, or a related field.
• Strong active listening, problem‑solving, and oral communication abilities.
• Ability to multitask and prioritize guest needs in a dynamic environment.
• Familiarity with hotel health and safety standards.

Required skills

• Reservation systems
• CRM software
• Email communication tools