Hajj & Umrah Operations Coordinator

About the role

We are looking for a dedicated Hajj & Umrah Operations Coordinator to join Vienna Travel’s Cairo office. In this full‑time position you will oversee the complete planning and execution of pilgrim travel packages, ensuring every detail from booking to arrival is handled smoothly.

Key responsibilities

• Manage end‑to‑end Hajj and Umrah bookings, including scheduling, reservations and coordination with airlines, hotels and transport providers.
• Prepare and verify pilgrims’ travel documents, visas and other regulatory requirements.
• Maintain accurate passenger lists and update internal systems with booking and visa information.
• Respond to client inquiries, confirm itineraries and provide timely information throughout the journey.
• Collaborate with sales, operations and customer‑service teams to resolve any issues related to bookings, visas or travel arrangements.
• Generate and update reports on bookings, visa status and operational performance.

Required profile

• Minimum 2 years of experience in Hajj & Umrah operations or a similar travel‑services role.
• Strong knowledge of visa processing and travel documentation requirements.
• Proficiency in Microsoft Office applications.
• Excellent organizational and communication abilities.

Required skills

• Microsoft Office