Hostess - Mövenpick Hotel Cairo-Media City

About the role

The Mövenpick Hotel Cairo-Media City, located in 6th of October City near Cairo International Airport and close to landmarks such as the Pyramids of Giza, is looking for a friendly and professional Hostess. As the first point of contact for guests, the hostess creates a welcoming atmosphere and ensures a smooth dining experience.

Key responsibilities

• Greet and welcome guests warmly and professionally
• Manage reservations and seating arrangements efficiently
• Coordinate with servers and kitchen staff to ensure timely service
• Answer phone calls and respond to inquiries about the restaurant
• Maintain an organized and clean reception area
• Assist in resolving customer concerns or complaints
• Track wait times and inform guests of updates
• Keep menus clean and up to date
• Assist with special events and large group bookings
• Stay informed on menu items, daily specials and promotions

Required profile

• Excellent written and spoken English
• Previous customer service experience, preferably in a restaurant
• Strong interpersonal and problem-solving skills
• High energy and professionalism, excellent personal presentation
• Knowledge of restaurant operations and dining etiquette
• Ability to work in a fast-paced environment and on various shifts, including weekends and holidays
• Team player with a positive attitude

Required skills

• Basic math skills for managing reservations and table assignments
• Exceptional organizational skills