Information Technology Help Desk

About the role

Join Elsewedy Electric’s Graduate Development Program as an Information Technology Help Desk professional. You will provide first‑line technical support to minimise downtime and gain exposure to a variety of IT environments through structured rotations, mentorship and training.

Key responsibilities

• Deliver first‑line support for hardware, software and network incidents.
• Diagnose, troubleshoot and resolve technical issues promptly.
• Monitor and maintain IT systems and network infrastructure.
• Escalate complex problems to specialised support teams or external vendors.
• Coordinate with internal departments and third‑party providers to ensure timely resolution.
• Document incidents, actions taken and resolutions accurately.
• Adhere to IT support procedures and service‑management standards.

Required profile

• Bachelor’s degree in Information Technology or Computer Science.
• Fluent in spoken and written English.
• 0‑2 years of relevant experience or recent graduate.

Required skills

• Proficiency with MS Office.
• IT infrastructure support.
• Hardware and software troubleshooting.
• Network support.
• Incident and service request management.

What we offer

• Structured graduate rotations across IT functions.
• Mentorship, coaching and continuous training.
• Opportunities for professional development and career growth.
• Inclusive and diverse work environment.