Information Technology Specialist

About the role

We are looking for an Information Technology Specialist to provide end‑to‑end technical support for desktop and laptop environments. The role involves hands‑on troubleshooting, device lifecycle management, and ensuring compliance with security policies across the organization.

Key responsibilities

• Deliver desktop and laptop support, troubleshooting hardware, software, and connectivity issues.
• Perform IMAC (Install, Move, Add, Change) activities and break/fix tasks for end‑user devices.
• Manage the full lifecycle of devices, including configuration, patching, OS imaging, and vendor‑based hardware replacement.
• Use SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• Administer approved software installations, updates, and security patches in line with IT policies.
• Provide remote and deskside support for applications such as Microsoft Office, Outlook, and VPN clients.
• Maintain security compliance, antivirus monitoring, and desktop policy enforcement.
• Offer VIP support and act as the primary onsite contact during critical escalations.
• Support printers, scanners, and other peripherals, handling routine maintenance and troubleshooting.
• Assist with Active Directory user account management and smart‑hands support.
• Document incident resolutions, hardware inventory, and technical guides for internal use.

Required profile

• Proven experience in desktop/laptop support within a Windows‑based environment.
• Familiarity with device lifecycle processes, imaging, and patch management.
• Ability to work independently and provide high‑quality support to both standard users and VIPs.
• Strong attention to detail for documentation and security compliance.

Required skills

• SCCM
• Intune
• ServiceNow
• Windows operating systems
• Microsoft Office suite (including Outlook)
• VPN client configuration
• Active Directory user management
• Printer and scanner troubleshooting
• Antivirus and security policy enforcement
• OS imaging and hardware replacement procedures