Technical Support Specialist Level 1 – VMware

About the role

Join Arrow ECS as a Technical Support Specialist Level 1 focused on Broadcom VMware products. You will provide email, phone and remote assistance to global customers, ensuring their virtual infrastructure runs smoothly.

Key responsibilities

• Deliver first‑line troubleshooting for VMware by Broadcom solutions (vSphere, ESXi, vCenter) via phone, email and remote sessions.
• Replicate customer configurations, collect logs, and document all actions in the support tracking system.
• Collaborate with Escalation Engineers and vendors to diagnose and resolve complex issues.
• Maintain technical knowledge through training and accreditation on selected products.

Required profile

• Excellent written and spoken English.
• 0‑1 years experience in IT customer support or a similar role.
• Strong interpersonal and customer‑service skills, able to work under pressure.
• Willingness to work outside normal business hours.

Required skills

• Understanding of networking protocols, TCP/IP, routing and switching.
• Familiarity with VMware vSphere, ESXi and vCenter concepts.
• Basic knowledge of Linux operating systems.
• Awareness of storage concepts (NAS, SAN, RAID, SSD, HDD).