Insurance Advisor – Customer Service (On-site)

About the role

MetLife is seeking an Insurance Advisor to join its Alexandria office. In this full-time, on-site position you will guide customers through the company’s insurance products, helping them understand coverage options and select solutions that meet their financial and protection needs.

Key responsibilities

• Handle inbound and outbound customer inquiries via phone and digital channels.
• Explain policy features, benefits, and pricing, and provide tailored quotations.
• Process applications, ensure accurate documentation, and maintain compliance with internal and regulatory standards.
• Follow up on policy renewals and build long-term relationships with clients.
• Collaborate with internal teams to resolve issues and achieve sales and service targets.

Required profile

• Strong communication and customer-service orientation.
• Sales and negotiation experience, preferably in insurance, banking or financial services.
• Organizational skills with attention to detail for data entry and record keeping.
• Basic financial understanding of premiums, benefits and product comparison.
• Bachelor’s degree in business, finance, economics or related field, or equivalent professional experience.

Required skills

• Proficiency with CRM systems.
• Competence in Microsoft Office (Word, Excel, PowerPoint).
• Comfort using digital platforms and telephony equipment.