IT Help Desk Technician

About the role

The IT Help Desk Technician provides fast, reliable technical support to internal users, ensuring smooth operation of company‑supported applications and platforms. The role involves troubleshooting hardware and software issues, managing IT assets, and supporting the broader IT infrastructure team.

Key responsibilities

• Respond to technical assistance requests in person, by phone, email or ticketing system.
• Deliver and document IT assets for new employees, maintaining accurate asset inventories and barcode tracking.
• Diagnose and resolve hardware and software problems on user devices.
• Perform regular backups for production‑line machines and ensure data integrity.
• Escalate critical incidents, inform the IT manager of recurring issues, and stay updated on system changes.
• Assist with the annual technical support budget and procure consumables efficiently.
• Upgrade user devices according to company policy and monitor asset stock levels.

Required profile

• 2–3 years proven experience as a service desk engineer.
• Bachelor’s degree in Computer Science, Information Systems, or a related field.

Required skills

• Hardware troubleshooting.
• Software troubleshooting.
• IT asset management.