IT Specialist

About the role

We are looking for an IT Specialist to join Elsewedy Electric’s October Dry Port site, providing first‑line technical support to employees, customers and government authorities. The role focuses on maintaining the IT infrastructure, handling incidents and ensuring smooth daily operations.

Key responsibilities

• Provide first‑line IT support to ODP employees, customers and government authorities.
• Receive, troubleshoot and resolve IT incidents and service requests within agreed SLAs.
• Install, configure and maintain computers, laptops, printers and peripheral devices.
• Configure and manage user accounts, permissions and access rights.
• Monitor, prioritize and manage the IT ticketing system, ensuring timely follow‑up and resolution.
• Perform routine health checks for IT systems and proactively identify potential issues.
• Support basic network connectivity troubleshooting and escalate complex issues as needed.
• Maintain accurate IT asset inventory and lifecycle records.
• Prepare technical documentation, operational procedures and periodic performance reports.

Required profile

• Bachelor's degree in Computer Science, Information Technology or a related field.
• 1–3 years of experience in IT support, helpdesk or technical support roles.
• Familiarity with IT policies, security standards and operational procedures.

Required skills

• Windows operating systems
• Active Directory
• Microsoft Office 365 administration
• LAN/WAN networking concepts
• TCP/IP, DNS, DHCP
• Wi‑Fi troubleshooting
• IT ticketing/helpdesk systems (e.g., Freshservice, ServiceNow)
• ITIL fundamentals (a plus)
• CompTIA A+ (optional)
• CompTIA Network+ (optional)
• Microsoft certifications (optional)