Italian-speaking Customer Service Representative

About the role

We are seeking an Italian‑speaking Customer Service Representative to join our team in Egypt. You will act as the front line for an Italian‑language client, handling inquiries and ensuring a positive experience for every customer interaction.

Key responsibilities

• Handle inbound and outbound customer inquiries in Italian and English.
• Resolve issues efficiently while maintaining a professional tone.
• Document all interactions accurately in the company’s systems.
• Multitask across multiple requests and applications.
• Maintain high attention to detail throughout all communications.

Required profile

• Fluent written and spoken Italian and English.
• Previous experience in customer service, call centres, hospitality, retail or similar roles is preferred.
• Strong verbal and written communication skills.
• Excellent problem‑solving and active‑listening abilities.
• Ability to work under pressure in a fast‑paced environment.
• Willingness to follow the operational schedule of the account.

Required skills

• Computer systems

What we offer

• Competitive salary package.
• Comprehensive onboarding and training.
• Opportunities for professional growth and development.
• Supportive team environment with exposure to an international client base.
• Performance‑based career progression.