Kids & Teenager Club Manager

About the role

The Kids & Teenager Club Manager leads the design, delivery and quality of children’s and teenagers’ recreational programmes across multiple Accor hotels and resorts. This senior position ensures that all club activities meet brand standards, safety regulations and guest expectations.

Key responsibilities

• Oversee Kids and Teenager Club operations across multiple hotels, resorts and hospitality destinations within the region.
• Establish and maintain operational standards, policies, procedures and brand guidelines.
• Conduct regular site visits, operational reviews and quality‑assurance audits.
• Design and implement innovative recreational, educational, cultural, sports, wellness and entertainment programmes for children and teenagers.
• Develop age‑specific activities that encourage creativity, learning, social interaction and physical engagement.
• Ensure strict adherence to child‑safeguarding policies and procedures.
• Maintain compliance with local regulations, licensing requirements and hospitality industry standards related to child care and recreation.
• Recruit, train, coach and mentor Kids Club Managers, Supervisors and Activity Coordinators.
• Develop regional training programmes focused on child engagement, guest service, safety and leadership skills.
• Conduct performance evaluations and talent‑development initiatives.
• Assist in preparing and managing regional budgets for Kids and Teenager Club operations.
• Monitor operational expenses and resource utilisation.
• Build strong relationships with hotel leadership teams, recreation departments and guest experience managers.
• Address escalated guest concerns and ensure timely resolution.
• Monitor guest satisfaction scores and implement continuous‑improvement initiatives.
• Benchmark programmes against hospitality industry best practices.

Required profile

• Minimum 5 years of experience in children’s recreation, youth programming, hospitality recreation, education or family entertainment.
• Minimum 3 years of management experience.
• Experience overseeing multiple locations or regional operations (preferred).
• Background in hotels, resorts, cruise lines, theme parks, family entertainment centres or similar environments (highly desirable).
• Knowledge of child and adolescent development principles.
• Expertise in programme design and activity planning.
• Strong understanding of child safeguarding and risk management.
• Familiarity with hospitality guest‑service standards.
• Leadership and team‑development capabilities.
• Budgeting and operational‑management experience.
• Conflict‑resolution and problem‑solving skills.
• Excellent communication and presentation abilities.
• Cultural awareness and adaptability.

Required skills

• Microsoft Office
• Operational reporting systems