Last Mile Associate Manager – E-Commerce Fulfilment

About the role

Majid Al Futtaim Holding is the leading shopping mall, retail, communities and entertainment developer and operator in the Middle East, North Africa and Central Asia. This Last Mile Associate Manager position is based at the MAF Retail head office in Egypt and manages the day-to-day execution of the company's e-commerce operations, including picking, marshalling and dispatching. The role drives the team toward greater efficiency and organizational goals, and works with stores to ensure customers are satisfied with online services in terms of on-time delivery, freshness, quality and order fulfillment.

Key responsibilities

• Implement an effective operating model for e-commerce fulfilment using internal and/or third-party service providers.
• Develop detailed processes, quality control measures and KPIs for smooth and effective fulfilment operations.
• Manage day-to-day e-commerce fulfilment operations and liaise with stores so customers receive orders on time, fresh and in good condition.
• Ensure proper arrangement of dark stores and adequate stock levels.
• Maintain the cold chain of goods and segregate goods properly in delivery crates.
• Keep operations compliant with policies and ensure delivery quantities are accurate through QC audits defined by loss prevention.
• Liaise with the IT team to resolve issues affecting daily site operations immediately.

Required profile

• Bachelor's degree in Supply Chain or Business.
• 3 years of experience in fulfilment operations or last mile.
• Experience in e-commerce companies is a must.
• High attention to detail.