Logistics Specialist

About the role

The Logistics Specialist will support real‑time monitoring and execution of delivery operations. You will ensure delivery associate (DA) compliance, resolve live issues, and help maintain high service quality standards across the network.

Key responsibilities

• Monitor DA appearance, hygiene, and branding compliance.
• Conduct field audits to verify SOP adherence.
• Collect and document restaurant feedback on DA performance and attitude.
• Track and validate DA cash collection, escalating any irregularities.
• Support the rollout of new operational processes and tools.
• Assist in tracking delay reasons and coordinate live interventions.
• Produce weekly field reports highlighting compliance, risks, and recommendations.
• Escalate operational risks such as repeated delays or DA non‑responsiveness.

Required profile

• Bachelor’s degree or diploma in Logistics, Business, or a related field.
• 1–2 years of experience in delivery support or logistics operations.
• Ability to multitask and work under pressure.
• Strong attention to detail and organizational skills.
• Familiarity with DA workflows and SLA enforcement.

Required skills

• Experience with dispatch tools.
• Experience with real‑time support systems.