Meeting & Assistance Specialist – Airport Services

About the role

The Meeting & Assistance Specialist ensures a smooth and welcoming experience for arriving passengers at a busy international airport. You will operate the Visa‑on‑Arrival electronic booth, guide travelers through arrival procedures, and coordinate with multiple authorities to deliver premium service.

Key responsibilities

• Welcome and assist passengers throughout their arrival journey within the airport terminals.
• Operate the Visa‑on‑Arrival Electronic Booth and support passengers during the electronic visa application process.
• Guide passengers through airport arrival procedures while ensuring compliance with airport regulations.
• Coordinate with Immigration, Customs, airport authorities, and other governmental entities to facilitate passenger processing.
• Create and follow up on technical support tickets related to operational systems and the electronic visa platform.
• Work with the IT Department to resolve technical issues affecting passenger services.
• Deliver exceptional customer service while maintaining professionalism and confidentiality.
• Escalate operational or customer‑related issues to the Operations Supervisor when necessary.
• Maintain accurate operational records and incident reports.

Required profile

• Bachelor’s degree preferred; diploma holders with relevant experience are encouraged to apply.
• 1–3 years of experience in customer service, hospitality, aviation, tourism, front office, guest relations, or a similar customer‑facing role.

Required skills