Multimodality Field Service Engineer - Menya

About the role

GE HealthCare is looking for a Multimodality Field Service Engineer based in Menya, Egypt. The role covers the daily service repair needs of customer equipment and drives customer satisfaction through Service Excellence, while building strong relationships with customer representatives.

Key responsibilities

• Perform system-level troubleshooting, installation, maintenance and service repair on Patient Care Solutions (PCS) and surgery imaging solutions.
• Maintain daily contact with doctors and technicians about equipment status and keep customers informed until issues are resolved.
• Keep customer service logs and internal service records up to date.
• Maintain and calibrate tools and test equipment.
• Identify sales opportunities and share them with the commercial teams.
• Deliver service efficiently and cost-effectively across the assigned area as part of the local team.
• Ensure timely completion of Field Modification Instructions (FMI) and Planned Maintenance Services (PMS) documentation.
• Maintain quality systems compliant with ISO 9001 under the GE Service Quality Policy.

Required profile

• BSc in biomedical engineering or equivalent.
• 4+ years of field services experience.
• Basic knowledge of patient monitoring solutions, anesthesia/ventilators and/or surgery imaging solutions (C-arm).
• Proficiency in English and Arabic.
• Valid driving licence.
• Ability to work independently with minimal direction, high work standards, initiative and excellent communication and customer skills.