Order to Cash & Collections Lead – Cairo

About the role

Deloitte Innovation Hub is seeking a senior professional to lead its Order to Cash and Collections function in Cairo. The role is responsible for overseeing daily collections operations, ensuring policy‑compliant execution, and driving cash‑flow improvements across the portfolio.

Key responsibilities

• Lead a team of collections specialists, managing workload distribution, capacity planning, coaching and performance feedback.
• Establish and run quality‑assurance routines to guarantee documentation quality, policy adherence and audit readiness.
• Own service‑level agreements and key performance indicators such as aging health, delinquency rate, promise‑to‑pay attainment and escalation throughput.
• Analyze KPI variances, implement corrective actions and drive continuous improvement initiatives.
• Manage complex escalations involving high‑risk accounts and sensitive customer situations.

Required profile

• Proven leadership experience in collections, accounts receivable or Order to Cash environments.
• Strong analytical skills with the ability to interpret KPI data and drive actionable improvements.
• Excellent communication and stakeholder management abilities.
• Demonstrated ability to coach, develop talent and enforce policy compliance.

Required skills

What we offer

• Opportunity to work within a global professional services leader.
• Access to a diverse, highly skilled workforce and cutting‑edge business transformation projects.
• Career development pathways within Deloitte’s Innovation Hub network.