Quality Management & Customer Methods Specialist

About the role

We are looking for a Quality Management & Customer Methods Specialist to lead the resolution of technical issues, monitor quality performance and support new projects within our home‑appliance manufacturing environment in Cairo.

Key responsibilities

• Lead cross‑functional problem solving and corrective actions for factory and customer technical issues.
• Monitor quality KPIs, ensure ISO and BSH compliance, and drive safe, efficient, sustainable production.
• Maintain close contact with the Country QMC to manage top customer cases, organise problem‑solving activities and prepare TCR bridge documentation.
• Track FPY, WFR and zero‑hour escalated cases, coordinating timely cross‑functional resolutions.
• Act as the single point of contact for new factory projects, coordinating with Development and central QM functions.
• Lead Active Sponsorship meetings to align quality topics, action plans and improvement activities.

Required profile

• Bachelor’s degree in Mechanical Engineering.
• 5‑10 years of experience in product quality.
• Strong analytical and problem‑solving abilities.
• Effective communication and presentation skills.

Required skills

• SAP knowledge.

What we offer

• Competitive compensation package.
• Medical and social insurance.
• Transportation allowance.