Renewal Coordinator – French Speaking

About the role

DocuSign is seeking a French‑speaking Renewal Coordinator to manage a portfolio of contract renewals in a designated territory. You will act as the primary point of contact for renewal negotiations, ensuring favorable terms while protecting customer trust and driving incremental growth.

Key responsibilities

• Develop and execute win‑win negotiation strategies for a high volume of renewals.
• Identify and pursue incremental revenue opportunities during the renewal process.
• Maintain a rolling forecast, flag renewal risks, and work with internal teams to resolve them.
• Collaborate with Account Executives, Customer Success, Pricing, Legal, Revenue Operations, and Product Management to shape renewal strategies.
• Analyze data and customer behavior to assess renewal health and prioritize actions.
• Adhere to best practices for opportunity management, CRM hygiene, quoting, and forecasting.
• Achieve financial targets for revenue, bookings, and billings.

Required profile

• Experienced professional with deep knowledge of SaaS contract management.
• Strong negotiation and problem‑solving abilities.
• Proven track record of minimizing attrition and securing favorable contract terms.
• Ability to work independently and influence cross‑functional teams.

Required skills

• CRM (experience with customer relationship management systems)

What we offer

• Remote work arrangement with flexibility.
• Opportunity to contribute to a leading e‑signature and contract lifecycle management company.
• Collaborative environment with access to internal expertise across sales, product, and operations.