Reservation Agent (Egyptian Only)

About the role

Kempinski is hiring a Reservation Agent in Safaga, Egypt, working full time on a permanent basis. The role covers daily reservation checks, rate compliance and client follow-up, and is open only to Egyptian candidates.

Key responsibilities

• Implement and comply with Kempinski reservation standards; enter and maintain all relevant data in the systems accurately and on time, and review it regularly.
• Review daily reservation accuracy, rate compliance by segment and source, system close-outs when needed and rate availability.
• Ensure client satisfaction and adherence to Kempinski service standards, and follow the internal credit policy.
• Follow up on lost business and share information about it with department superiors.
• Spot-check reservations made the previous day and check all VIP arrivals.
• Test calls LQA / IFH results above 85%.
• Follow the internal up-sell programme for the Reservations department and perform other duties assigned by management.

Required profile

• Excellent oral and written English.
• Ability to maintain high standards of professionalism, ethics, grooming and attitude.
• Excellent communication skills.

Required skills

• Knowledge of Opera Central systems; Opera PMS knowledge is essential.
• Excellent MS Office knowledge.
• Knowledge of revenue management and market performance reports.