Reservations Call Center Agent (Work from Home)

About the role

We are seeking fluent Arabic‑speaking Reservations Call Center Agents to work remotely from Egypt for a fast‑growing budget hospitality chain. In this role you will handle inbound enquiries, provide detailed property information and turn customer questions into confirmed bookings.

Key responsibilities

• Manage a high volume of incoming calls and convert inquiries into reservations.
• Provide accurate details on property locations, availability, rates and special promotions.
• Answer customer questions in a professional, friendly manner.
• Work flexible shifts, including nights, as part of a 24/7 team.

Required profile

• Native‑level fluency in Arabic and proficiency in English.
• At least 1 year of call‑center experience.
• Goal‑oriented, customer‑focused and strong multitasking abilities.
• Minimum typing speed of 40 words per minute.
• Excellent attention to detail and accuracy.
• Reliable work‑from‑home setup: high‑quality computer, high‑speed internet, noise‑cancelling headset and power backup.
• Availability for 8‑hour shifts, 6 days a week.

Required skills

• Typing speed of at least 40 wpm.

What we offer

• Remote work with flexible scheduling.
• Opportunity to join a dynamic, fast‑growing hospitality team.
• Professional development in the hospitality and tourism sector.