Reservations Specialist - Luxury Hospitality
Divine Hospitality · New Cairo
وصف الوظيفة
About the Role
Join Divine Hospitality, a premier hospitality group redefining luxury lifestyle and dining experiences across the MENA region. As a Reservations Specialist for our flagship concept, Bar Du Port in New Cairo, you will be the first point of contact for our elite clientele, ensuring a seamless and sophisticated booking journey from the very first interaction.
Main Missions
- Manage all reservation inquiries via telephone, email, and online booking platforms with utmost professionalism.
- Coordinate and confirm bookings, ensuring all details are accurately recorded in the system.
- Handle special requests and manage VIP guest requirements to provide a personalized experience.
- Optimize table allocation in close collaboration with the hosting team to maximize restaurant flow and efficiency.
- Maintain precise and up-to-date guest records and reservation logs.
Candidate Profile
- Proven experience in luxury hospitality or high-end restaurant reservations.
- Exceptional customer service skills with a focus on detail and elegance.
- Ability to thrive in a fast-paced, high-pressure environment.
- Strong organizational skills and ability to multitask effectively.
- Fluent in English; proficiency in additional languages is a significant advantage.
Required Skills
- Mastery of Restaurant Reservation Systems (RMS)
- High-end Guest Relations & VIP Management
- Effective Communication & Telephone Etiquette
- Time Management & Coordination
- Problem-Solving under pressure
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Divine Hospitality
New Cairo
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