Rider Quality & Compliance Logistics Manager

About the role

Talabat, part of the Delivery Hero Group, is looking for an experienced Rider Quality & Compliance Logistics Manager in Maadi. You will oversee and optimise the quality and compliance of rider operations and make sure the day-to-day flow of On-Road Quality Control Patrollers runs smoothly, using a data-driven approach.

Key responsibilities

• Develop and run quality management processes, conduct regular audits and assessments, and follow up on rider quality logistics scores (RQS) and compliance KPIs
• Drive rider appearance and behaviour compliance, build and maintain a compliance matrix, and keep up with local and regional regulations
• Monitor performance data, analyse trends, and drive continuous improvement and OKR improvements in rider quality
• Implement and monitor safety measures and collaborate with stakeholders to prevent safety issues
• Maintain accurate records, generate regular reports for management, and train riders on safety and compliance with the training team
• Work closely with riders, local logistics teams, regional leadership and cross-functional teams such as operations, compliance and product

Required profile

• Bachelor's degree in Logistics, Supply Chain Management or a related field
• Proven experience in logistics and compliance management, preferably in transportation or delivery
• Good English and Arabic communication skills
• Local Egypt experience and good knowledge of the area's streets and road network
• Leadership experience managing larger groups, ability to work under pressure, and a can-do attitude

Required skills

• Confident use of Excel, Google Docs and spreadsheets
• Analytical thinking and problem-solving
• Knowledge of safety protocols and compliance standards