Sales Trainer – Onboarding & Coaching for International Telesales

About the role

We are seeking a passionate Trainer to lead the onboarding and development of our international telesales team. You will own the full learning journey, from creating training content and sales playbooks to coaching agents and analysing performance gaps, ensuring every salesperson reaches their full potential.

Key responsibilities

• Design and deliver engaging training programs covering sales skills, product knowledge, objection handling, CRM usage and communication.
• Create and continuously improve training materials, playbooks, SOPs, assessments and knowledge‑base content.
• Coach agents through regular 1:1 sessions, call reviews, role‑plays and live feedback.
• Identify skill gaps using sales performance data and quality reports.
• Partner with Sales Managers to boost individual and team performance.
• Certify new hires before they handle customers independently.
• Measure training effectiveness using KPIs such as ramp‑up time, conversion rates, QA scores and productivity.

Required profile

• 3+ years of experience in sales training, coaching or learning & development.
• Experience training telesales or inside‑sales teams.
• Exceptional presentation and facilitation abilities.
• Passion for coaching and developing people.
• Strong analytical mindset to translate performance data into coaching plans.
• Self‑driven with the ability to build processes with minimal supervision.

Required skills

• Proficiency with CRM platforms.