Senior Account Manager

About the role

We are seeking a driven Senior Account Manager to join our expanding Customer Success team. You will act as the primary contact for a portfolio of strategic clients, fostering long‑term relationships, ensuring satisfaction, and uncovering growth opportunities.

Key responsibilities

• Own and manage a portfolio of high‑value accounts as the trusted advisor.
• Develop and execute tailored success plans aligned with each client’s business goals and KPIs.
• Drive customer retention by proactively identifying risks, resolving escalations, and ensuring satisfaction.
• Identify upsell, cross‑sell, and expansion opportunities and collaborate with Sales to close them.
• Conduct regular business reviews (QBRs) with key stakeholders to track progress and reinforce value.
• Onboard new clients, ensuring smooth handoff from Sales and setting clear success metrics.
• Monitor account health and usage data to address adoption challenges early.
• Serve as the voice of the customer, channeling feedback to Product, Engineering, and Leadership.
• Mentor junior account managers and contribute to team best practices and playbooks.
• Maintain accurate records of client interactions, forecasts, and account plans in the CRM system.

Required profile

• 5+ years of experience in account management, customer success, or a client‑facing commercial role.
• Proven track record of retaining and growing enterprise or mid‑market accounts.
• Strong communication and presentation skills, with the ability to engage C‑level stakeholders.
• Ability to manage complex relationships and navigate difficult conversations diplomatically.
• Analytical mindset with the ability to interpret data and translate insights into action plans.
• Highly organized, self‑motivated, and capable of managing multiple priorities simultaneously.
• Experience in a SaaS or technology company environment (preferred).
• Background in consultative selling or value‑based account management (preferred).
• Bachelor’s degree in Business, Communications, or a related field (preferred).

Required skills