Senior Account Manager

About the role

We are seeking a Senior Account Manager to lead a portfolio of individual insurance clients. In this role you will ensure clients receive the right coverage, maintain high renewal rates, and drive growth through cross‑selling opportunities.

Key responsibilities

• Own and manage a portfolio of individual clients across multiple insurance product lines.
• Proactively engage with clients to review coverage needs and secure policy renewals.
• Identify cross‑selling and upselling opportunities and coordinate actions with the sales team.
• Handle client escalations and resolve complex issues with professionalism and urgency.
• Track and analyze client data to spot retention risks and growth opportunities.
• Build strong, trust‑based relationships that increase client lifetime value.
• Prepare regular performance reports and present portfolio updates to line management.
• Stay up to date with insurance products, regulations, and market trends.

Required profile

• 4‑6 years of experience in insurance account management or a related sales role.
• Proven ability to manage a client portfolio and achieve renewal targets.
• Strong analytical skills to interpret client data and identify risk.
• Excellent communication and negotiation abilities.
• Professional approach to handling escalations and complex issues.

Required skills