Senior English Customer Service Representative – Volkswagen Support

About the role

We are looking for a senior English‑speaking Customer Service Representative to join TTEC’s Cairo team supporting Volkswagen dealers and retailers. You will be the primary point of contact, delivering high‑quality assistance across inbound and outbound channels.

Key responsibilities

• Provide inbound and outbound customer service to Volkswagen dealerships and retailers.
• Act as a brand advocate, delivering accurate product, pricing and promotional information.
• Liaise with logistics partners, port authorities, IT support and external fulfillment teams to resolve issues.
• Maintain up‑to‑date knowledge of Volkswagen products, business processes and procedures.
• Identify and communicate trends, issues or opportunities for service improvement.

Required profile

• Experience handling business processes and client interactions in an automotive retail environment, or a strong interest/knowledge of cars and commercial vehicles.
• Client‑focused, resolution‑oriented mindset with excellent written communication.
• Ability to negotiate, manage conflicts and demonstrate empathy.
• Computer literate and comfortable using multiple digital channels.

Required skills

What we offer

• Support for career development and professional growth.
• Inclusive culture with community‑oriented initiatives.
• Base salary plus performance‑based bonus.
• Benefits package that may include paid time off, tuition reimbursement and health & wellness incentives.