Senior Operations Compliance Advisor

About the role

instashop, the online local marketplace in the UAE and Egypt and part of the Delivery Hero group, is looking for a Senior Advisor Operations Compliance. The role monitors rider compliance, validates shifts and enforces policies across assigned zones.

Key responsibilities

• Monitor real-time rider check-ins, lateness, early check-outs and unexcused absenteeism across assigned zones.
• Conduct daily shift validations so scheduled fleet capacity matches active ground coverage during peak windows.
• Review, verify and validate rider penalties and policy infractions before finalizing deductions.
• Audit shift anomalies, system flags and supervisor reports to ensure fair, accurate penalty enforcement.
• Enforce compliance on official rider uniforms, brand presentation and safety gear.
• Inspect and track company-issued assets (bags, equipment, smartphones, branding material) to minimise loss, misuse or damage.
• Monitor rider conduct, attitude and service standards to protect brand integrity and customer experience.
• Liaise with field supervisors and customer care teams on live rider escalations, behavioural issues and non-compliance incidents.
• Maintain daily and weekly compliance logs, including non-compliance trends, penalty summaries and zone-level attendance rates.
• Provide operational insights to fleet management to optimise shift adherence and reduce operational leakage.

Required profile

• Bachelor's degree in Business Administration, Operations Management, Logistics or a related field.
• 2-4 years of experience in Operations or Retail Operations.
• Previous experience in operational audits and compliance reviews is highly preferred.
• Ability to work independently, conduct field visits and manage multiple operational locations.

Required skills

• Advanced proficiency in Microsoft Excel.
• Strong analytical, investigative and data analysis skills.
• Excellent communication, reporting and interpersonal skills.
• Proficiency with tablets, desktops and other in-store devices.