Social Media Listening Associate

About the role

Join Nestlé Business Services as a Social Media Listening Associate in Cairo. You will monitor digital and social channels, collect and structure data, and turn insights into actionable recommendations that support brand reputation and marketing performance.

Key responsibilities

• Process, label, and structure data in digital and media analytics tools.
• Conduct omnichannel analysis and produce data‑driven reports, dashboards, and presentations.
• Support ad‑hoc business requests such as data pulls, structuring, and analysis.
• Perform crisis listening to identify reputational risks and alert relevant functions.
• Update standard routines and collaborate with cross‑functional teams on analytics projects.

Required profile

• University degree in marketing, business, communications, journalism, media studies, psychology or related field.
• Solid understanding of major social platforms (Twitter, Facebook, LinkedIn, Instagram, YouTube, TikTok).
• Familiarity with social listening tools (Social Studio, Socialbakers, Sprinklr, TalkWalker, Google Analytics or similar).
• Ability to work with large data sets and basic knowledge of data types and structures.
• Advanced English proficiency; additional language(s) as required by projects.

Required skills

• Social Studio
• Socialbakers
• Sprinklr
• TalkWalker
• Google Analytics
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint