Spa Service Expert – Spa Receptionist

About the role

As a Spa Service Expert – Spa Receptionist you will be the first point of contact for guests visiting the Westin Spa in New Cairo. You will create a welcoming atmosphere, promote spa services and retail, and ensure smooth booking and payment processes.

Key responsibilities

• Greet and check‑in spa guests, answer inquiries about treatments and facilities.
• Promote spa services and retail products, upsell where appropriate.
• Schedule appointments, manage the reservation system and confirm bookings.
• Process payments accurately and issue receipts.
• Maintain a clean and safe reception area and adhere to brand standards.
• Perform physical tasks such as standing for long periods, moving light items (up to 10 lb unaided, up to 25 lb with assistance) and navigating uneven surfaces.

Required profile

• High school diploma or equivalent (G.E.D.).
• No prior spa or hospitality experience required.
• No supervisory experience or professional certifications needed.
• Ability to work full‑time on‑site in a fast‑paced environment.

Required skills

• Basic computer proficiency to operate reservation software.
• Fundamental math skills for handling cash and card transactions.

What we offer

• Opportunity to work with a global hospitality brand.
• Training and development in spa operations and guest service.
• Inclusive and diverse workplace culture.