Team Leader – Insurance Agency

About the role

The Team Leader for the Insurance Agency in Mansoura will oversee daily operations, guide a sales and customer service team, and ensure the agency meets performance and compliance objectives. This full‑time, on‑site position focuses on delivering high‑quality insurance and financial solutions to clients while driving business growth.

Key responsibilities

• Set sales targets, monitor results, and coach team members to achieve goals.
• Manage client relationships, handle escalated inquiries, and maintain service standards.
• Develop local sales strategies, track market trends, and organize training sessions.
• Coordinate with internal stakeholders to ensure operational efficiency and regulatory compliance.

Required profile

• Proven experience in insurance or financial services, preferably in a supervisory or leadership role.
• Strong communication and interpersonal skills for client interaction and team collaboration.
• Ability to work on‑site in Mansoura and thrive in a fast‑paced, target‑driven environment.
• Relevant academic background in business, finance, economics or related field; certifications are a plus.

Required skills

• Team Management
• Sales
• Customer Service
• Insurance product knowledge